Sunshine Coast · Queensland · Australia

Return home to something special.

Arrive home to a property that feels comfortable, welcoming and ready. Our Signature Arrival Preparation service can include climate and lighting settings, bedroom and towel preparation, grocery placement, outdoor presentation and other thoughtful finishing touches, completed according to the client's personalised preferences.

The Feeling

Why clients love Signature Arrival

Walk into a cool, comfortable home
Fresh flowers and groceries already waiting
Bedrooms beautifully prepared
Outdoor entertaining areas ready to enjoy
No rushing around after a long flight
Signature Arrival

Choose your arrival preparation

Signature Arrival is most commonly booked as an add-on to your Home Watch service, ensuring your property has been professionally cared for while you’re away and beautifully prepared before you return. It can also be booked as a standalone service for onboarded properties, subject to availability.

Classic Signature Arrival

Essential arrival preparation for a beautifully presented home.

$229
  • Climate and lighting prepared for your arrival
  • Bedrooms and bathrooms presented and ready for use
  • Main living and arrival areas refreshed
  • Outdoor seating area prepared, where applicable
  • Client-supplied or pre-arranged groceries placed
  • Brief ventilation where weather and security permit
  • Timestamped completion report
Request a Quote
Premium Signature Arrival

Elevated arrival preparation for properties and occasions where the details truly matter. Includes everything in Classic.

$299
  • Ideal for larger homes
  • Waterfront properties
  • Entertaining before arrival
  • Personalised welcome styling
  • Families returning from extended travel
Request a Quote

Additional time may be arranged at a fee, subject to availability and prior approval. Large estates, multiple dwellings and bespoke preparations are individually quoted.

PLAN MY ARRIVAL
Personalised Concierge Services

Personalised Concierge Services

Bin placement and return
Extended plant care
Tradesperson access coordination
Video walkthrough reports
Basic pet support by prior agreement
Special occasion preparation
Departure reset service
Grocery, flower and welcome-item placement
Additional Property Assistance

Additional Property Assistance

Urgent property attendance, subject to availability
Post-weather visual property visits
Vehicle readiness visits
Bespoke property support by quotation
Vehicle Readiness Check

Vehicle Readiness Check

For clients returning after an extended absence, Assura can complete a requested basic vehicle readiness check.

This may include:

  • starting the vehicle in accordance with the client's written instructions
  • allowing the vehicle to run for the selected period where appropriate
  • checking whether the engine starts normally
  • observing dashboard warning lights
  • visually checking tyres for obvious deflation or damage
  • checking the area beneath the vehicle for obvious fluid leakage
  • providing photographs and a brief report

Assura does not perform mechanical servicing, battery testing, tyre repairs, tyre-pressure certification, roadworthiness inspections or safety certification.

The service does not confirm that a vehicle is safe or legally fit to drive. Where concerns are identified, Assura can notify the client and help coordinate an appropriate roadside-assistance or automotive provider.

Important

Service note

Concierge services are completed according to the arranged booking instructions and within the time allocated. Product purchases, contractor charges and third-party services are additional. Some requests may be declined where they are unsafe, outside Assura's insured service scope or require a licensed trade or specialist provider.

Departure Reset available by request.

Common Questions

Concierge questions answered

Classic includes up to 60 minutes onsite. Premium includes up to 90 minutes and is more suitable for larger homes or more detailed preparation.
No. The service price covers Assura's preparation time. Groceries, flowers, cakes, linen hire and other products or external services are charged separately.
Clients must provide clean linen at the property unless linen hire, laundry or cleaning has been arranged separately.
Yes. Additional time is charged at $70 per 30 minutes, subject to availability and prior approval.
Yes, subject to availability, property onboarding and access arrangements.
Yes. Every Signature Arrival is tailored to your selected preferences and the time allocated.
We recommend booking your Signature Arrival as soon as your travel dates are confirmed, particularly during school holidays and peak travel periods. We will always do our best to accommodate short-notice requests, subject to availability. Your booking is confirmed once full payment has been received and is subject to Assura’s cancellation policy.

Full payment is required to confirm your booking. A requested date and time will not be reserved until payment has been received. Any approved additional services, purchases or third-party costs will be charged separately.

Your booking is confirmed once full payment has been received and is subject to Assura’s cancellation policy.

We understand that plans can change. Cancellations made more than 48 hours before the scheduled service may be rescheduled or refunded in full.

For cancellations made:

  • Between 24 and 48 hours before the service: 50% of the service fee is retained.
  • Less than 24 hours before the service, or where property access is unavailable: the full service fee is retained.

Pre-approved purchases and non-refundable third-party costs remain payable. If Assura cancels the service, clients may choose a new booking time or receive a full refund.

This policy does not limit any rights you have under the Australian Consumer Law.

Yes. You’ll receive a timestamped completion report once your Signature Arrival has been completed.
Assura can perform a requested basic vehicle readiness check, including attempting to start the vehicle and visually checking for obvious concerns. This is not a mechanical or roadworthiness inspection.
Yes. Assura can provide a tailored Departure Reset after your stay, including selected tasks such as stripping beds, placing used towels in a nominated area, switching off climate and lighting, returning outdoor items to storage, managing nominated perishables and securing the property. Departure Reset services are quoted individually based on the property, time required and requested tasks. This is not a cleaning, laundry or full housekeeping service.
Ready to plan your arrival?

Let's talk about your property

Tell us about your return date and preferences — we'll arrange Signature Arrival and any additional concierge support you need.

Call Us — 0494 621 378 Send an Enquiry