Assura Home Watch
Questions Answered

Cameras are an excellent security tool, but they only show what the camera can see. They cannot test locks, inspect rooms, identify leaks, detect unusual odours, assess storm damage or recognise developing maintenance issues. Home Watch provides a physical inspection of your property — something cameras simply cannot do.

Neighbours can be incredibly helpful, but they aren't accountable, insured, or conducting professional inspections. ASSURA provides documented inspections, photo reports and a consistent record of your property's condition while you're away. If something goes wrong, you have professional documentation — not just a friendly estimate.

Every visit includes a full exterior and interior inspection, security checks on doors, windows and access points, visual assessments for water leaks, storm damage and pest activity, occupied appearance management, mail and parcel collection, and a detailed GPS-stamped photo report following the visit.

No. There are no lock-in contracts. You can arrange visits for as long or as short a period as you need, and end ongoing arrangements with 14 days written notice. Cancelling a specific booked visit is covered by our cancellation policy below. No commitment beyond what suits your circumstances.

Full payment is required to confirm your booking. A requested date and time will not be reserved until payment has been received. Any approved additional services, purchases or third-party costs will be charged separately.

Your booking is confirmed once full payment has been received and is subject to Assura’s cancellation policy.

We understand that plans can change. Cancellations made more than 48 hours before the scheduled service may be rescheduled or refunded in full.

For cancellations made:

• Between 24 and 48 hours before the service: 50% of the service fee is retained.
• Less than 24 hours before the service, or where property access is unavailable: the full service fee is retained.

Pre-approved purchases and non-refundable third-party costs remain payable. If Assura cancels the service, clients may choose a new booking time or receive a full refund.

This policy does not limit any rights you have under the Australian Consumer Law.

Keys are returned to you in person with a signed key return receipt. Your keys are stored in a locked safe identified by a unique client code only — never your name or address. Nothing is left to chance.

Yes — ASSURA holds public liability insurance. Certificates are available on request.

We contact you as soon as practical and provide photographs and a clear explanation of what we've found. Where appropriate, we take reasonable protective action and can coordinate emergency services or tradespeople on your behalf. Our professional security background means incidents are handled calmly and effectively.

Insurance requirements vary between insurers and policies. We recommend checking your policy conditions regarding unoccupied properties. ASSURA provides documented property visits and GPS-stamped inspection reports which may assist in demonstrating regular oversight of your property.

Many of our clients travel interstate or overseas. Reports are delivered electronically, allowing you to stay informed regardless of where you are in the world. If an issue arises, we contact you as soon as practical and discuss the most appropriate response.

If we identify an issue during a visit, we contact you as soon as practical and provide photographs and a detailed explanation of what has been found.

Yes. Every visit includes a GPS-stamped photo report delivered directly to your phone. ASSURA can also provide a private walkthrough video recorded during the inspection. Rather than viewing a handful of photos, you'll be able to see your property exactly as it appeared on the day of the visit. This provides additional peace of mind for clients travelling interstate or overseas.

We can incorporate additional property care services into your Home Watch schedule. Pool checks, garden monitoring, and basic pet support by prior agreement are available — see our Concierge services for more. Let us know your requirements and we'll tailor a solution for your property.

If we identify an issue during a visit, you'll be notified promptly with photos and a clear explanation of what we've found. Where appropriate, we can assist in arranging access for your nominated tradesperson, cleaner, pool technician or other service provider, keeping you informed every step of the way.

Yes. For larger properties, acreages, or estates requiring extended visit times, we provide a personalised quote based on property size, complexity, and visit duration. Contact us to discuss a tailored arrangement.

Absolutely. We regularly tailor our service to individual properties. If you need something specific — pool care, garden monitoring, storm preparation, or anything else — simply ask. If we can do it, we will.

We cover the full Sunshine Coast from Pelican Waters in the south to Noosa in the north, including Buderim, Mountain Creek and surrounding areas. Not sure if we cover your suburb? Call us on 0494 621 378.

Call, text or email us for a chat. We'll discuss your property, how long you'll be away, and any specific requirements. We can then provide a tailored recommendation and quotation. From there, we arrange a visit to walk through your home before you leave. Your booking is confirmed once full payment has been received and is subject to Assura’s cancellation policy.

Consistent, trusted service every visit — no contractors, no rotating strangers. Andrew and Zoe personally manage every client relationship, with Andrew conducting every property visit. You'll meet us before we start, and we're your direct contact throughout.