Privacy Policy

1. Who We Are

Assura Home Watch is a property care and concierge service operating on the Sunshine Coast, Queensland, Australia. We can be contacted at:

• Email: hello@assurahomewatch.com.au
• Phone: 0494 621 378
• Service area: Sunshine Coast

2. What Information We Collect

Enquiry form: When you submit an enquiry, we collect your name, phone number, email address, suburb, property type, absence duration, preferred contact method, pet information, and any message you provide. This is processed via Web3Forms, a third-party form service.

Cookies and tracking: This website does not set its own cookies. We do not use analytics tracking services or advertising pixels. The site loads typefaces from Google Fonts (fonts.googleapis.com and fonts.gstatic.com), which may collect technical information such as your IP address in accordance with Google's privacy policy.

3. How We Use Your Information

• To respond to your enquiry and provide home watch services
• To tailor service recommendations to your situation
• To follow up on quotes or bookings you have requested

We do not sell, rent, or share your personal information with third parties, except as follows: Web3Forms processes enquiry form submissions (see their privacy policy at web3forms.com); and Google Fonts is used to display typefaces on this website (see Google's privacy policy).

4. Data Storage and Security

Enquiry form data is processed and stored by Web3Forms. We take reasonable steps to protect your information but, like all online services, cannot guarantee absolute security.

5. Australian Privacy Act

Assura Home Watch is currently a small business and may be exempt from the Australian Privacy Act 1988 (Cth) on the basis of annual turnover below the $3 million threshold. However, we treat your personal information with the same care and discretion regardless of our legal obligations, in keeping with our brand values of Trust, Care, and Discretion.

6. International Visitors — GDPR

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing of, and object to processing of your personal data. To exercise any of these rights, please contact us at hello@assurahomewatch.com.au. We will respond to requests within 30 days.

7. Your Rights

Regardless of your location, you may contact us at any time to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Ask how your information is being used

Contact us at hello@assurahomewatch.com.au or call 0494 621 378.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated. Continued use of our website after any update constitutes your acceptance of the revised policy.

9. Contact

For any privacy-related questions or requests, please contact us directly: