Terms & Conditions

1. About This Website

This website is operated by Assura Home Watch, a property care and concierge service on the Sunshine Coast, Queensland, Australia. It is an information and enquiry website only. Submitting an enquiry form does not constitute a service agreement. A service agreement is only formed when both parties have agreed to the terms of service in writing.

2. Use of This Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others. You must not:

• Use automated tools to scrape, copy, or harvest content from this website
• Submit false, misleading, or fraudulent information through any form
• Attempt to gain unauthorised access to any part of this website or its underlying systems
• Use the contact form to send spam, unsolicited marketing, or abusive communications

3. Information Accuracy

We endeavour to keep the information on this website — including service descriptions, pricing, and service area — accurate and up to date. However, information may change without notice. Pricing displayed on this website is indicative only. Please confirm all current pricing and availability directly with us before relying on it for any purpose.

4. Intellectual Property

All content on this website — including text, images, graphics, branding, logos, and copy — is owned by or licensed to Assura Home Watch. No part of this website may be reproduced, distributed, or transmitted in any form without our prior written permission.

5. Third-Party Services

This website uses the following third-party services:

• Web3Forms — processes enquiry form submissions. Their terms and privacy policy apply to data processed through that service.
• Google Fonts — used to display typefaces on this website. Google's terms and privacy policy apply to data processed through that service.

We are not responsible for the availability, accuracy, or policies of any third-party services linked to or used by this website.

6. Limitation of Liability

To the maximum extent permitted by applicable Australian law, Assura Home Watch is not liable for any loss or damage — direct, indirect, incidental, or consequential — arising from your use of this website, your reliance on any information published here, or any interruption or unavailability of this website or any third-party services it uses.

7. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia. Any disputes arising in connection with this website will be subject to the exclusive jurisdiction of the courts of Queensland.

8. Payment and Cancellation

When you book a Home Watch or concierge service with Assura, the following payment and cancellation terms apply. Your booking is confirmed once full payment has been received and is subject to Assura’s cancellation policy.

Payment. Full payment is required to confirm your booking. A requested date and time will not be reserved until payment has been received. Any approved additional services, purchases or third-party costs will be charged separately.

Cancellation. We understand that plans can change. Cancellations made more than 48 hours before the scheduled service may be rescheduled or refunded in full.

For cancellations made:

• Between 24 and 48 hours before the service: 50% of the service fee is retained.
• Less than 24 hours before the service, or where property access is unavailable: the full service fee is retained.

Pre-approved purchases and non-refundable third-party costs remain payable. If Assura cancels the service, clients may choose a new booking time or receive a full refund.

This policy does not limit any rights you have under the Australian Consumer Law. Ending an ongoing Home Watch arrangement (rather than a specific booked visit) remains subject to 14 days written notice, as described on our FAQ page.

9. Contact

For any questions about these Terms & Conditions, please contact us directly: